You can find your desired ticket on the Ati homepage by selecting the departure and destination, travel date, and more, then purchase it using a bank card and online payment password. Additionally, by choosing domestic or international flights from the top menu, you can access the ticket purchase options.

For international flight tickets, you need passport information such as your full name in Latin letters, passport number, passport expiration date, and date of birth in the Gregorian calendar. For domestic flight or train tickets, identification information according to your national ID card is required, including full name, national ID number, and date of birth. In rare cases, you may also need to upload a copy of your identification document.

The baggage allowance for Economy class is 20 kg, and for Business class, it is 30 kg. For international flights, the standard allowance is usually 30 kg, which can increase up to 40 kg depending on the class and type of flight. Economy flights are generally sold without extra baggage by default. Be sure to check the exact allowance and conditions before finalizing your purchase, either by reviewing the details carefully or contacting customer support. For precise baggage information, please refer to the airline’s official website.

Ticket refunds are handled by the seller/provider. If you purchased the ticket in person or by phone from an office or agency, you need to visit or call the same office or agency. If you bought the ticket online, submit a refund request through the website or app where you purchased the ticket, either via your user account panel or by contacting customer support.

It is not possible to change passenger information after purchasing a ticket.

For scheduled flights, according to airline rules, passengers under 12 years old receive discounts of less than 50%. You can see these rates when booking a ticket by selecting the passenger type as "Child."

Purchasing tickets for more than 9 people is considered a group reservation. You need to coordinate in person or by phone to check availability and group rates.

To find out which items are prohibited on flights, you should visit the website of the airport or the airline from which you purchased your ticket. Here are some common prohibited items:
1- Liquids such as drinking water, juice, jam, jelly – must not exceed 100 ml
2- Sports equipment including baseball bats, ski poles, bows and arrows, golf clubs, etc.
3- Sharp and cutting tools
4- Hand tools
5- Flammable items

Transporting pets depends on the airline’s rules, facilities, and aircraft type. Only specific airlines provide live animal transport services for both domestic and international flights. Before purchasing a ticket, you should contact or visit the travel agency to get complete information about the exact conditions for transporting pets on your desired route.

Yes. A limited number of online reservation platforms provide this option. If you do not have access to such platforms, you can purchase tickets by visiting or calling the ticket offices in person.

According to international regulations, the check-in counter closes 45 minutes before the flight departure time. Considering factors such as security lines, check-in queues, and unexpected events, it is recommended that passengers arrive at the airport 2 hours before domestic flights and 3 hours before international flights.

The best way to ensure your ticket is valid is to purchase it from reputable offices and agencies, or through trusted websites and apps. If you need to verify the ticket for any reason, the best approach is to contact the airline office and request verification of the passenger name and flight date.

By visiting the homepage and selecting International Hotel/Domestic Hotel in the search section, you can book your desired hotel. For details, conditions, and consultation, you can also contact Ati’s hotel reservation experts.

Hotel reservation cancellations are handled by the seller/provider. If you booked in person or by phone at an office or agency, you need to contact or visit the same office or agency. If you booked online, submit a cancellation request through the website or app where you made the reservation, either via your user account panel or by contacting customer support.

Extending a hotel reservation is not actually possible. A hotel reservation is a final purchase. To extend their stay, the guest can contact support; if the hotel does not have availability in the same room for the following days, the guest can make a new booking. These processes must be handled through Ati support.

The standard check-in time in most hotels is 2 PM, and in some hotels, it is 3 PM. If the hotel refuses to check in the guest, contact customer support.

When booking a hotel through the website, you can enter flight information, including the airline, departure city, flight time, and flight number.

After booking a hotel on the Ati website, you can view your hotel booking invoice by going to Account > Orders & Refunds.

By visiting the Contact Us section on the Ati website and informing the support team of the changes.

In most hotels, check-in is at 2 PM and check-out is at 12 noon.

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You can follow up on the issue either in person or online.

Visit the Tours section on the Ati website to stay updated on our latest tours.

You can book a tour either in person or online by placing your order on the page of the desired tour.

Contact customer support to inquire about canceling a specific tour.

The required documents depend on the tour and the visa needed. Contact customer support to find out the specific documents required for your chosen tour.

Yes

Visa processing will be handled along with the purchase, either in person or online.

Ati provides airport transfer services depending on your tour and trip. You can contact customer support to get information about your airport transfer.

For semi-private transfers, a single-person transfer is not available. If only one person is traveling, the fare for two people must be paid.

By going to the Train section in the Services area at the bottom of the Ati homepage.

Contact customer support.

Contact customer support.

No, printing is not necessary, but you must have the original online ticket file with you.

By visiting the Ati website > Account > Orders > Refunds

Usually, the national ID number and mobile phone number.

It depends on the type of visa, but generally you will need a valid passport, a personal photo, a completed visa application form, travel insurance, identification documents, proof of financial means, and hotel reservation or round-trip ticket.

Contact Ati support to get information about the administrative steps for obtaining a visa.

You can track your visa through the issuing counter, either by phone or online.

If the visa is not issued, after resolving the reason for the refusal, a new application can be submitted.

Each country offers different types of entry visas with varying validity periods and lengths of stay. Some visas allow multiple entries with long validity, while others are single-entry with a short usage period.

Travel insurance is a type of personal insurance that protects travelers against unforeseen events during their trip. By purchasing travel insurance, the insurance company becomes responsible for covering potential financial losses such as flight cancellations, medical and hospital expenses, dental care, and many other situations. For travel to many foreign countries, including Schengen visa countries, having travel insurance is mandatory, while in some countries it is optional. The validity period of travel insurance depends on the insurance company and is usually around 90 days; after the expiration date, the insurance is no longer responsible.

Ati provides travel insurance services, which you can currently obtain either by visiting in person or by phone.

Travel insurance is valid as long as your policy has not expired and the specific incident is covered by the insurance company.

**Travel insurance can be used for all foreign trips; furthermore, having travel insurance is mandatory for traveling to certain countries. Ati provides travel insurance on all its foreign tours.**

To refund any of the above items, please contact support.